Accessibility Statement

Our Commitment

We work to make our website, customer materials, and services usable by people with a wide range of abilities. We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA as a baseline standard for our website and digital materials.

Current conformance status: this website partially conforms to WCAG 2.2 Level AA. "Partially conforms" means some parts of the content do not fully meet the standard. We assess the site periodically and work through the issues we find; known exceptions are described under Limitations below.

What We Do

Accessibility considerations are part of how we build and maintain our website and materials. We:

• Provide text alternatives for non-text content where reasonably possible
• Aim for sufficient color contrast so content is readable
• Structure pages with headings, landmarks, and labels that work with screen readers
• Make forms and interactive elements operable with a keyboard
• Use plain language where we can
• Provide alternative ways to contact us if a digital channel does not work for you

Service Accessibility

If you need assistance setting up or using our services because of a disability, contact customer service. We can:

• Provide installation, billing, or support information in alternative formats on request
• Accept relay service calls and TTY where available
• Work with you on installation arrangements that accommodate your needs
• Discuss equipment options that may better fit your situation

Limitations

Accessibility is an ongoing effort. Some content, including older documents, PDFs, embedded video, or third-party content we link to, may not yet meet our accessibility goals. We are working to address these gaps over time.

We also know about these specific issues in the website's own interface, and they are on our list to fix:

• On the order form, each plan card announces its name and monthly price, but the list of included features within a card is not read out separately by screen readers. The same details are available in plain text on the service pages for each product.
• On the TV channel page, switching service area moves keyboard focus back to the start of the page instead of keeping it on the control you used.
• Some decorative text used in headings can run together when read by automated tools; we are correcting these as we find them.

If any of these gets in your way, contact us using the details below and we will give you the information another way.

Feedback and Requests

If you have trouble accessing any part of our website or services, or if you have suggestions to improve accessibility, please let us know. We will work with you to provide the information or service you need.

Federal Resources

If you have a complaint about telecommunications accessibility that we cannot resolve directly, you may contact the Federal Communications Commission Disability Rights Office: