Legal

Policies & Legal Documents

Every SumoFiber policy and legal document in one place. These cover how we deliver service, how we handle your information, and the rules that apply when you use our internet and voice service.

Terms & Use

Terms of Service

The terms governing your use of SumoFiber internet and voice service.

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Acceptable Use Policy

What you may and may not do on the SumoFiber network.

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Customer Commitment

What you can expect from us, and what we ask of you in return.

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Privacy & Data

Privacy Policy

What we collect, how we use it, and the privacy choices you have.

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Cookie Policy

How we use cookies and similar technologies on our website.

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CPNI Policy

How we protect your Customer Proprietary Network Information.

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Voice & Messaging

E911 Disclosure

How 911 works on our VoIP voice service, and its limitations.

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Robocall Mitigation Plan

How we identify, mitigate, and report illegal robocall traffic.

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SMS Messaging Terms

Terms for the text messages we send about your account and offers.

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Agreements

Master Service Agreement

The subscriber terms governing purchase, use, billing, and equipment.

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Service Level Agreement

Availability goals, maintenance windows, and service credits for business plans.

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Network & Compliance

Network Management Disclosure

Our broadband network management practices and performance.

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Business Continuity Statement

How we keep customers connected during service disruptions.

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Accessibility Statement

Our commitment to making our services usable by everyone.

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DMCA Notice

How we respond to notices of alleged copyright infringement.

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Law Enforcement Guidelines

How we handle requests from law enforcement and government agencies.

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