Privacy Policy

Information We Collect

Information you give us

When you sign up for service, manage your account, or contact us, we collect information including your name, service and billing address, phone number, email address, payment information, and other details needed to provide service. For business accounts, we may collect business names, tax identification, and authorized contact information.

Information we collect automatically

When you use our service or visit our website, we automatically collect technical information such as device identifiers, IP addresses, MAC addresses, browser type, pages visited, and timestamps. For voice service, we collect call records including the numbers called, time, and duration of calls. This call data is treated as Customer Proprietary Network Information (CPNI) and is described in our CPNI Policy.

Information from third parties

We may receive information from credit reporting agencies, fraud prevention services, our open access network partners (including UTOPIA Fiber and other community fiber networks), and other third parties to verify your identity, assess credit, or deliver service.

Cookies and similar technologies

Our website uses cookies, pixels, and similar technologies to operate the site, remember your preferences, measure traffic, and support our marketing. See our Cookie Policy for details and choices.

How We Use Your Information

We use your information to:

• Provide, maintain, and improve our services
• Set up your account, install and activate service, and provide customer support
• Process payments, send invoices, and collect amounts owed
• Communicate with you about your account, service updates, maintenance, outages, and changes to terms
• Send service-related notifications by phone, text, or email
• Detect, prevent, and address technical issues, fraud, and abuse
• Comply with legal obligations and respond to lawful requests
• Send marketing about our other services, with your consent where required
• Conduct internal analytics and improve our website and products

How We Share Your Information

We do not sell your personal information.

We share information only as described below:

Service providers and vendors

We share information with vendors who help us run the business, including payment processors, billing systems, customer service platforms, network providers, marketing technology vendors, and analytics providers. These vendors are bound by contract to use the information only to perform services for us.

Open access network operators

Because we deliver service over fiber networks owned by community fiber partners in some areas, we share account and circuit information with the network operator as needed to provision and maintain your service. Network operators are bound by their own data handling obligations.

Legal and safety

We may disclose information when required by law, to respond to subpoenas, court orders, or other lawful requests, to enforce our agreements, or to protect the rights, property, or safety of our customers, our staff, or the public. See our Law Enforcement Guidelines for our process.

Business transfers

If we are acquired, merged, or sell substantially all of our assets, customer information may be transferred as part of the transaction. We will give notice before any transfer subject to a different privacy policy.

With your direction

We share information with parties you authorize, such as adding a person to your account or porting your phone number to another carrier.

Customer Proprietary Network Information

Federal law gives special protection to information about your voice service, including the types of services you use, calling patterns, and usage data. This is called Customer Proprietary Network Information, or CPNI. We do not share, rent, or sell CPNI to third parties for their marketing.

We may use CPNI internally to recommend other services we offer. You have the right to opt out of these communications at any time by contacting us. See our CPNI Policy for more detail.

Text Messages and Calls

If you provide your phone number, you agree we may contact you for account-related and service-related purposes, including billing, outage notifications, installation updates, and customer service.

If you opt in to receive marketing texts from SumoFiber, you agree to receive text messages from us about new services, promotions, and special offers. Message frequency varies. Message and data rates may apply. Your consent to receive marketing texts is not a condition of purchase. Reply STOP to opt out at any time. Reply HELP for help.

We use third-party service providers to send messages. These providers are permitted to use your information only to deliver messages on our behalf.

Security

We use administrative, technical, and physical safeguards designed to protect your information. These include access controls, encryption of sensitive data in transit, employee training, and password protection on your account. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

If we ever experience a data security incident affecting your personal information, we will notify you and applicable regulators as required by law.

Retention

We keep your information for as long as your account is active and for a reasonable period after, to comply with legal, tax, accounting, and dispute resolution obligations. Server logs are retained for up to 30 days for debugging. Customer access logs are retained until you ask us to remove them. We may retain data related to fraud, spam, or abuse for up to three years to support investigation and prevention. When we no longer need the information, we delete or de-identify it.

Children

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact us and we will delete it.

Your Choices

Access and updates

You can review and update your account information by logging in to your account at account.sumofiber.com or by contacting customer service.

Marketing

You can opt out of marketing emails using the unsubscribe link in any marketing message. You can opt out of marketing texts by replying STOP. You can opt out of marketing calls by telling the caller during the call or contacting customer service.

CPNI

You can opt out of our use of CPNI for marketing our other services at any time by contacting us at the addresses below. Your choice will remain in effect until you change it.

Cookies

Most browsers let you control cookies through their settings. See our Cookie Policy for details and opt-out tools.

State Privacy Notices

Residents of certain states have additional rights under state privacy laws. The notices below describe those rights and how to exercise them. To submit a request, contact us using the information at the end of this policy. We will respond within the timeframe required by the applicable law (typically 45 days).

California Residents (CCPA / CPRA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act:

• The right to know what personal information we collect, use, disclose, and sell or share
• The right to access a copy of your personal information
• The right to delete personal information we collected from you
• The right to correct inaccurate personal information
• The right to opt out of the sale or sharing of personal information
• The right to limit the use of sensitive personal information
• The right not to be discriminated against for exercising these rights

We do not sell or share personal information for cross-context behavioral advertising as defined under California law. Our website includes a Do Not Sell or Share My Personal Information link in the footer. You may also submit requests using the contact information below. We will verify your identity before responding to access or deletion requests. Authorized agents may submit requests on your behalf with proof of authorization.

Colorado Residents (Colorado Privacy Act)

If you are a Colorado resident, you have the right to access, correct, delete, and obtain a portable copy of your personal data, and to opt out of the sale of personal data, targeted advertising, and certain profiling. We do not sell personal data or engage in targeted advertising as defined by Colorado law. You may submit requests using the contact information below. You also have the right to appeal a denial of your request by contacting us within a reasonable time after our response.

Montana Residents (Montana Consumer Data Privacy Act)

If you are a Montana resident, you have rights to access, correct, delete, and obtain a portable copy of your personal data, and to opt out of the sale of personal data and targeted advertising. We do not sell personal data or engage in targeted advertising as defined by Montana law. Submit requests using the contact information below.

Utah Residents (Utah Consumer Privacy Act)

If you are a Utah resident, you have rights to confirm whether we process your personal data and to access it, delete personal data you provided, obtain a portable copy of personal data you provided, and opt out of the sale of personal data and targeted advertising. We do not sell personal data or engage in targeted advertising as defined by Utah law. Submit requests using the contact information below. We will respond within 45 days.

Texas Residents (Texas Data Privacy and Security Act)

If you are a Texas resident, you have rights to access, correct, delete, and obtain a portable copy of your personal data, and to opt out of the sale of personal data, targeted advertising, and certain profiling. We do not sell personal data or engage in targeted advertising as defined by Texas law. Submit requests using the contact information below.

New York Residents

If you are a New York resident, we maintain reasonable administrative, technical, and physical safeguards designed to protect your private information as required by the New York SHIELD Act. We will notify you of any data breach affecting your private information as required by New York law. You may contact us with questions about how we protect your information.

Illinois Residents (Biometric Information Privacy Act)

We do not collect, store, or use biometric identifiers or biometric information as defined under the Illinois Biometric Information Privacy Act in the ordinary course of providing service. If we ever introduce a service that involves biometric information, we will obtain written consent and post a specific written policy as required by Illinois law.

Other States

Residents of other states with comprehensive privacy laws (including Virginia, Connecticut, Oregon, Florida, and others as they take effect) may have similar rights to access, correct, delete, and opt out. Contact us to make a request and we will honor it consistent with applicable law.

Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated policy on our website and update the effective date at the top. If we make a material change, we will provide additional notice, such as by email or a prominent notice on our website.

Contact Us

If you have questions, concerns, or requests about your information, contact us: