Network Management and Transparency Disclosure
This disclosure describes SUMOFIBER's network management practices, performance characteristics, and commercial terms of our broadband internet access service, as required by 47 C.F.R. § 8.1.
- Effective
- Last updated
About Our Service
SUMOFIBER provides broadband internet access services over fiber optic networks in the communities we serve. We deliver service through partnerships with open access network operators, who own and maintain the underlying fiber infrastructure. We provision and manage customer-facing services over those networks.
Service Plans and Speeds
Our plans vary by location. For each plan, we publish a Broadband Consumer Label that shows the monthly price, typical download and upload speeds, latency, data allowances, equipment fees, and other commercial terms. Labels are available at the point of sale on our website. The Broadband Consumer Labels are the authoritative source for current plan details.
Advertised speeds reflect the maximum capability of the plan at the network handoff. Actual speeds experienced by the customer depend on the customer's device, in-home wiring or wireless setup, simultaneous use by other devices, the websites and services accessed, and conditions on the broader internet.
Network Management Practices
Congestion management
Our network and the underlying fiber network are designed with capacity headroom for normal use. We monitor utilization continuously. When congestion appears, we work with our network partners to add capacity. We do not throttle individual customers or specific applications during congestion. If a particular customer's usage is significantly above typical, we address that under our extraordinary use of practice rather than degrading service for everyone.
Application-based practices
We do not block, throttle, or give preferential treatment to specific applications, services, content providers, or types of traffic on our standard internet plans, except as needed to address harmful traffic such as spam, malware, denial of service attacks, or other security threats.
Device attachment
Customers may attach any lawful, technically compatible device to their service. We provide and support certain customer premises equipment (CPE), including routers and gateways. Use of customer-owned equipment is permitted, but we may not be able to provide the same level of support for equipment we did not provide.
Security
We use industry standard tools to monitor and block harmful traffic, including known malware, botnets, and denial of service attacks. We may temporarily limit traffic from sources that appear compromised. Security measures are described in our Acceptable Use Policy.
Extraordinary use
Our standard plans are designed for typical residential and small business use. If a customer's usage is significantly higher than the usage of most customers, or if usage is inconsistent with the plan purchased (for example, commercial use on a residential plan, or sustained heavy traffic for server hosting), we may contact the customer about moving to a different plan that better fits their needs. We do not take action without contacting the customer, unless usage is causing immediate harm to the network.
Performance Characteristics
Speed and latency
Specific speed and latency expectations for each plan are listed on the corresponding Broadband Consumer Label. We test service performance using industry-standard methods. Performance can vary based on the factors described above.
Suitability for real-time applications
Our service supports real-time applications such as voice calling, video conferencing, streaming, and gaming under normal conditions. As with any internet service, performance of real-time applications depends on conditions at both ends of the connection.
Specialized services
We offer specialized voice service (Hosted PBX) over our network. Voice traffic may receive class of service treatment to maintain call quality. Specialized services do not reduce the capacity available for general internet access.
Commercial Terms
Current pricing, fees, data allowances, contract terms, and other commercial terms for each plan are shown on the Broadband Consumer Label for that plan. Additional commercial terms are described in our Terms of Service. Terms vary by service market.
Privacy and data handling
Our handling of customer information is described in our Privacy Policy.
Redress
Customers with questions or complaints about our service should contact customer service first. If a complaint cannot be resolved directly, customers may file a complaint with the Federal Communications Commission at consumercomplaints.fcc.gov or with their state public utilities commission.
Updates
This disclosure is updated when our practices change. The version posted on our website is the current version in effect.